1. Общее описание позиции
Специалист по оценке качества клиентского пути отвечает за проведение структурированных, необъявленных оценок клиентского опыта с целью оценки качества обслуживания с позиции обычного пассажира.
В рамках данной роли необходимо совершать назначенные поездки, оценивать полный клиентский путь в соответствии с утвержденным чек-листом, документировать результаты и предоставлять отчеты в установленные сроки. Любые критические вопросы, связанные с безопасностью или качеством
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
1. Position Purpose
The Marketing Specialist is responsible for
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О насМы строим один из самых технологичных сервисов пассажирских перевозок наэлектромобилях в СНГ. Наша задача — обеспечить стабильный сервис, высокое качествопоездок и эффективную операционную модель.
РольТы отвечаешь за операционную стабильность “здесь и сейчас”: контроль работыводителей, выполнение KPI, решение инцидентов и поддержание качества сервиса.
Что нужно делать● Управлять ежедневной операционной деятельностью (водители, выход на линию,
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Обязанности:
Требования:
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
Position Purpose
Lead GSM’s local market growth strategy across
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
Job Purpose
Lead and manage all depot operations to
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Role Purpose
The Sales Manager is responsible for driving B2B revenue growth for the ride-hailing platform by developing corporate partnerships, expanding enterprise mobility solutions, and managing relationships with key business clients.
Key Responsibilities
B2B Sales & Business Development
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
1. Position Purpose
The Head of Talent Acquisition is
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Key Responsibilities
1. Driver Communication & Engagement
Develop and execute communications for driver-partners through push notifications, in-app messages, messaging channels, SMS, offline materials, and other relevant channels.
Communicate changes related to tariffs, commissions, bonuses, incentives, working conditions, operational policies, and platform updates.
Develop targeted communications based on driver segments, activity levels, performance, and eligibility.
Ensure driver communications are clear, timely,
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence.
Job SummaryWe are looking for a Payroll Specialist
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About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services, leveraging innovative technologies to enhance service quality and operational excellence.
Role Purpose
Lead GSM's Growth function in Kazakhstan by owning end-to-end
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Обязанности:* Консультирование пользователей по вопросам работы приложения* Ведение телефонных разговоров с пользователями (исходящие звонки)* Обработка обращений пользователей по электронной почте и в онлайн-чатах* Оперативное решение пользовательских запросов
График работы:8-часовой рабочий день, 5/2 (выходные плавающие, по графику руководителя). Возможны ночные смены (в небольшом количестве).В офисе работодателя г. Алматы (удалённый формат, к сожалению, не предусмотрен)
About GSM Kazakhstan
GSM Kazakhstan is a member of Green and Smart Mobility (GSM), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services, leveraging innovative technologies to enhance service quality and operational excellence.
1. Position Summary
The Sr. Talent Acquisition Specialist is responsible for
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1. Objectives
The Talent Acquisition Specialist is responsible for executing end-to-end recruitment activities for non-driver positions in the Kazakhstan market, ensuring timely and high-quality hiring to support GSM Global’s business and operational objectives.
2. Key Responsibilities
A. Recruitment Execution
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Position Objective
Execute quality control, safety, and security monitoring at field/operations level; ensure compliance
with procedures and minimize operational risks.
Key Responsibilities
1. Quality Control & Compliance
• Inspect adherence to operational procedures at field sites
• Record errors, violations, and report via system
• Support consolidation of service quality data
2. Safety & Security
• Monitor compliance with safety
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Role Purpose
The Sales Manager is responsible for driving B2B revenue growth for the ride-hailing platform by developing corporate partnerships, expanding enterprise mobility solutions, and managing relationships with key business clients.
Key Responsibilities
B2B Sales & Business Development
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О насМы запускаем сервис пассажирских перевозок на электромобилях в СНГ. Фокус —стабильные операции, высокая доступность сервиса и качественный пользовательскийопыт.
РольТы отвечаешь за операционную эффективность в своей зоне: команда, процессы иключевые показатели.Роль предполагает управление через людей, системную работу с метриками ипостоянное улучшение операций.
Что нужно делать● Управлять операционной командой и обеспечивать выполнение задач
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Только актуальные вакансии в GREEN AND SMART MOBILITY KAZAKHSTAN в Казахстане на сайте kz.najtiraboty.ru
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